Expat Prime Helpdesk

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• How to login to billing portal for the first time

  We're offering complete transparency with the service. You can manage the subscription using the website anytime. Go to the website then select the option "Login" then choose the option "Billing Portal". You'll get a prompt screen to enter your "registered" email ID with us (which you've used to sign up to the service). Then click on "Continue". Once done, check yourFew readers

• How to update password for Customer Portal

  If you're tired of receiving too many One Time Password each time you log in to the customer portal. You can set up a password for your portal. Login to your customer portal by entering your registered email ID and a One Time PSome readers

• How to add/change card details

  Simply set up a payment method for your subscription with us and it will charge automatically for the invoice /subscription once it's due for renewal. Its a Direct Debit or Recurring payment. Login to your customer portal Once logged in, click on the "Payment Method" Make sure to enter your card number, expiry date, and CVV correctly on the new window. !Very popular

• How to apply coupon to your account

  Everyone loves free gifts. If you've received any coupon from us, you can simply use the customer portal to update to your account. The subscription would update immediately. Check below if you've received any coupon code offering the subscription discount (not for add-on) Login to your customer portal Click on the subscription to view in detail. ![](Some readers

• How to add "Multi-screen add-on" to your account

  Watch more than one device at a time using our Multi-screen add-on. The add-on is worth €4.99/month. You can also record the programs for up to 20 hours (instead of 5 hours) when you select this without any additional cost. Simply follow the below instructions on how to add this to your account. Login to your account. Click on the subscription to view. Edit the subscription details. ClickFew readers

• How to view my payment history

  The customer portal allows you to track the payments you've to us made so far. You can download the invoice or view them. Simply follow the below instructions to know how to download or track your payments. Login to your customer portal Click on the option "Billing History" to view the payment details till date. Click on "Download" option from the screFew readers

• How to cancel my Expat Prime Subscription

  You can cancel your Expat Prime Subscription anytime without any further notice. If you're experiencing any technical issue, simply talk to our expert around the clock and we can assure you a hassle-free service. IPTV service won't be perfect and you cannot compare it with a NetFlix or Youtube streaming (HD). We offer a completely transparent service when it comes to automatic billing. We're constantly checking to improve our service on a daily basis. We wish you to stay with us. Simply followFew readers