Expat Prime Helpdesk
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Billing
How to use the customer portal for Expt Prime
How to login to billing portal for the first time
We're offering complete transparency with the service. You can manage the subscription using the website anytime. Go to the website then select the option "Login" then choose the option "Billing Portal". You'll get a prompt screen to enter your "registered" email ID with us (which you've used to sign up to the service). Then click on "Continue". Once done, check your
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How to update password for Customer Portal
If you're tired of receiving too many One Time Password each time you log in to the customer portal. You can set up a password for your portal. Login to your customer portal by entering your registered email ID and a One Time P
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How to add/change card details
Simply set up a payment method for your subscription with us and it will charge automatically for the invoice /subscription once it's due for renewal. Its a Direct Debit or Recurring payment. Login to your customer portal Once logged in, click on the "Payment Method" Make sure to enter your card number, expiry date, and CVV correctly on the new window. !
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How to apply coupon to your account
Everyone loves free gifts. If you've received any coupon from us, you can simply use the customer portal to update to your account. The subscription would update immediately. Check below if you've received any coupon code offering the subscription discount (not for add-on) Login to your customer portal Click on the subscription to view in detail.  when you select this without any additional cost. Simply follow the below instructions on how to add this to your account. Login to your account. Click on the subscription to view. Edit the subscription details. Click
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How to view my payment history
The customer portal allows you to track the payments you've to us made so far. You can download the invoice or view them. Simply follow the below instructions to know how to download or track your payments. Login to your customer portal Click on the option "Billing History" to view the payment details till date. Click on "Download" option from the scre
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How to cancel my Expat Prime Subscription
You can cancel your Expat Prime Subscription anytime without any further notice. If you're experiencing any technical issue, simply talk to our expert around the clock and we can assure you a hassle-free service. IPTV service won't be perfect and you cannot compare it with a NetFlix or Youtube streaming (HD). We offer a completely transparent service when it comes to automatic billing. We're constantly checking to improve our service on a daily basis. We wish you to stay with us. Simply follow
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