Expat Prime Helpdesk
Go to website
Experiencing issues? Check out our quick tips.
Check internet reception to my device
If you're experiencing buffering/shuttering/screen freezing, check the internet reception/bandwidth to the device you're on. Login to the service. Select the channel which you're experiencing the freezing/buffering issues. Click on the option ? to get the prompt screen. !(https://storage.crisp.chat/users/helpdesk/website/461
Forgot the password
Unfortunately, you cannot reset your app login passwords using the customer portal or the website. But you can simply use the LiveChat from the website and talk to the agent to reset the password for you. We're happy to assist you around the clock.
Experiencing buffering or freezing issues
We're offering hassle-free TV service to all our users. One of the most common issue for buffering is due to low internet reception to the device you're using. Take a quick look at your internet speed using the website You don't need a super-fast internet to use our service but its recommended to have at least 5Mbps (on the above website) for smooth reception of the channels.
Submit us a problem with the service
Using the application, you can submit the in-app report to us via email and we'll be in touch with you. Login to Expat Prime app or Web browser. Select any channel or program. From the Status Bar, click on the option "?" to get the prompt screen. Select the option "Something went wrong? Tell us." !(https://storage.crisp.chat/users/helpdesk/website/461c13fed7e4d800/something-went-wrong_6wvzmv.