Expat Prime Helpdesk

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• How to reset app/service password

  To request your password you will need to send an email or text message to ourselves requesting a password reset, this email/SMS must come from the registered email or phone number on your account. To request your password text "Reset Password" to +447481337568 or email "Reset Password" to help@expatprime.tv and we will aim to respond within 15 minutes. You can also start a LiveChat with us around the clock from the WEBSITE.Very popular

• Check internet reception to my device

  If you're experiencing buffering/shuttering/screen freezing, check the internet reception/bandwidth to the device you're on. Login to the service. Select the channel which you're experiencing the freezing/buffering issues. Click on the option ? to get the prompt screen. ![](https://storage.crisp.chat/users/helpdesk/website/461Popular

• Experiencing buffering or freezing issues

  We're offering hassle-free TV service to all our users. One of the most common issue for buffering is due to low internet reception to the device you're using. Take a quick look at your internet speed using the website You don't need a super-fast internet to use our service but its recommended to have at least 5Mbps (on the above website) for smooth reception of the channels.Few readers

• Submit us a problem with the service

  Using the application, you can submit the in-app report to us via email and we'll be in touch with you. Login to Expat Prime app or Web browser. Select any channel or program. From the Status Bar, click on the option "?" to get the prompt screen. Select the option "Something went wrong? Tell us." ![](https://storage.crisp.chat/users/helpdesk/website/461c13fed7e4d800/something-went-wrong_6wvzmv.Few readers