Articles on: Troubleshooting

Experiencing buffering or freezing issues

We're offering hassle-free TV service to all our users. One of the most common issue for buffering is due to low internet reception to the device you're using.

Take a quick look at your internet speed using the website
You don't need a super-fast internet to use our service but its recommended to have at least 5Mbps (on the above website) for smooth reception of the channels.

**If your Internet speed is good, but you still have problems with freezing or jumping pictures, try to logout and login again to reset the streams. **

If you have a good Internet speed of > 5 Mbps the problem could be possible interferences if you are using Wi-Fi.

Getting live channels always requires a stable Internet connection because there are no big intervals for cached video. This is why, as stated above, Wi-Fi can sometimes cause problems that could result in freezes and blank screens. You should restart your router once a week or consider using an Ethernet (cable) connection.

If that doesnt help, chat with us from this website.
Check this article too: Check internet reception to my device

Updated on: 12/07/2019

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