> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.expatprime.tv/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Submit us a problem with the service

Using the application, you can submit the in-app report to us via email and we'll be in touch with you. 
* Login to Expat Prime app or Web browser. 
* Select any channel or program.
* From the Status Bar, click on the option "?" to get the prompt screen. ![](https://storage.crisp.chat/users/helpdesk/website/461c13fed7e4d800/question_pzk8eu.png)
* Select the option "Something went wrong? Tell us." 
![](https://storage.crisp.chat/users/helpdesk/website/461c13fed7e4d800/something-went-wrong_6wvzmv.png)
* Select/Mark the issue you're facing with the service (Tick or untick), then click on "Continue". 
![](https://storage.crisp.chat/users/helpdesk/website/461c13fed7e4d800/something-went-wrong-2_wvh660.png)

|| It's recommended typing the issue you're facing briefly so that we can troubleshoot the issue from the server end as well. 
* That will collect the information from your network regarding the server you're on and the internet connection etc. 

Once completed, you'll get a prompt screen saying "Your report has been received", click on the option "Continue" to close the info window. 
![](https://storage.crisp.chat/users/helpdesk/website/461c13fed7e4d800/report-submitted_1p9gi5u.png)

||| Please **don't submit more than one report within an hour**, one of the agents would definitely address your report via email. The report is generated under the email which you've used to sign-in to the app/website. 

Our LiveChat support is available around the clock and you can simply get in touch anytime for any quick assistance.