> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.expatprime.tv/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to reset app/service password

To request a password reset, send us an email. This email must come from the registered email or phone number on your account. 

Email **"Reset Password"** to **help@expatprime.tv** and we will aim to respond within 15 minutes.

You can also start a LiveChat with us around the clock from the [WEBSITE](https://expatprime.tv).


||| Please don't send any <no content> email as we don't receive it. Make sure to type in the "email body or content" to RESET PASSWORD (not email subject).

| To reset your password via LiveChat, you may need to complete our security check with the agents.