> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.expatprime.tv/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to login to billing portal for the first time

We're offering complete transparency with the service. You can manage the subscription using the website anytime. 

Go to the [**website**](https://expatprime.tv) then select the option "Login" then choose the option "Billing Portal". 
![](https://storage.crisp.chat/users/helpdesk/website/461c13fed7e4d800/billing-portal_ya68g0.png)

You'll get a prompt screen to enter your "registered" email ID with us (which you've used to sign up to the service). Then click on "Continue".
Once done, check your email ** Inbox (or SPAM)** to see the "One Time Password (OTP)" you've received. 

![Sample Image for Gmail](https://storage.crisp.chat/users/helpdesk/website/461c13fed7e4d800/otp_1rdp4ts.png)

Enter the One Time Password on the customer portal to login. 

||| Make sure "NOT" to reload the customer portal screen once you've requested the OTP. If you refresh it will reset the portal screen and you need to enter the email address again. In that case, make sure to update the latest OTP you've received via email.